Frequently Asked Questions

With so many factors outside of our control, we can’t commit to a specific date. What we can tell you is that our team is working hard to fix the situation and bring back the food your pet loves. In the meantime, we have other options that your pet may love. Check with your veterinarian for a recommendation.

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In an effort to reduce waste plus our confidence in our products, we do not offer samples. However, all Hill's diets are covered under our 100% Satisfaction guarantee. This means you can return the pet food to the retailer for a refund or exchange. This way you can try our products with no risk involved. We feel confident that you and your pet will be satisfied with our products.

Hill’s Prescription Diet brand pet foods are formulated to address specific medical conditions that can develop in pets. Prescription Diet foods are available through your pet's veterinarian or authorised retailers. If you have a pet with a medical condition, speak to your veterinarian to see if a Prescription Diet pet food is right for your dog or cat.

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Hill’s Science Diet brand pet foods are formulated to meet the needs of healthy pets during various life stages. Science Diet healthy pet food offers clinically proven benefits that promote vitality and well-being at any age or lifestyle with a full range of precisely balanced products. Science Diet has the finest natural ingredients your pet will love and no artificial colours, flavours, or preservatives to help ensure that your pet lives a happy, healthy life.

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Hill’s is committed to delivering high-quality products and precise nutrition to meet pet requirements for every life stage and lifestyle. We continually evaluate our formulations and will make slight adjustments when necessary to account for changes in nutrient levels that can occur naturally over time. Our team is happy to answer questions about this. Feel free to contact us should you want more information.

Giving your dog a treat is a great way to bond and show how much you care and love them. Dog treats can be used as rewards for good behaviour and as part of training.
Looking to make healthy pet treats at home? Try our simple treat recipes using the Hill's wet food or dry food.

How to Make Healthy Treats at Home

While we try to offer a variety of promotions to reach as many of our consumers as possible, we do not always have promotions running or vouchers available. Be sure to check periodically with your veterinarian or pet food retailer.

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