Public Notice: Important Voluntary Product Recall Information

Hill’s Pet Nutrition is voluntarily recalling select canned dog food products due to potentially elevated levels of vitamin D. 

While vitamin D is an essential nutrient for dogs, ingestion of elevated levels can lead to potential health issues depending on the level of vitamin D and the length of exposure, and dogs may exhibit symptoms such as vomiting, loss of appetite, increased thirst, increased urination, excessive drooling, and weight loss.  Vitamin D, when consumed at very high levels, can lead to serious health issues in dogs including renal dysfunction.  Pet parents with dogs who have consumed any of the products listed and are exhibiting any of these signs should contact their veterinarian.  In most cases, complete recovery is expected after discontinuation of feeding.

The affected canned dog foods were distributed through retail pet stores and veterinary clinics nationwide in New Zealand.  No dry foods, cat foods, or treats are affected.

Pet parents who purchased the product with the specific lot/date codes listed should discontinue feeding and dispose of those products immediately.  To have discarded products replaced at no cost, please contact the pet shop, e-Retailer and veterinary clinics where you purchased the product of specific lot/date code, or, Hill’s via our website or at 0800 344 557.

Hill’s Pet Nutrition learned of the potential for elevated vitamin D levels in some of our canned dog foods after receiving a complaint in the United States about a dog exhibiting signs of elevated vitamin D levels.  Our investigation confirmed elevated levels of vitamin D due to a supplier error.  

We care deeply about all pets and are committed to providing pet parents with safe and high quality products.  Hill’s has identified and isolated the error and, to prevent this from happening again, we have required our supplier to implement additional quality testing prior to their release of ingredients.  In addition to our existing safety processes, we are adding our own further testing of incoming ingredients. 

For further information, please contact Hill’s Pet Nutrition (NZ) Ltd. at 0800 344 557 Monday-Friday during the hours of 9am-5pm (AEST) or at nzcustomerservice@hillspet.com. 

This voluntary recall is not applicable in all countries.  If you are outside of New Zealand please check your own country’s Hill’s website for more information.